A principios de junio, el equipo de servicio técnico de Ktech Energy llegó a cierta empresa de nuevas energías de Hefei para llevar a cabo una formación posventa especial para los inversores de Ktech Energy, proporcionando servicios profesionales para reforzar la línea de defensa de la operación y el mantenimiento de los equipos para los clientes.
The training focused on three core modules: equipment debugging, fault diagnosis, and daily maintenance. Technical engineers, in combination with practical cases, provided detailed analysis of inverter grid-connected parameter configuration, multi-machine parallel collaborative operation logic, and demonstrated on-site the operation process of the intelligent monitoring system to help the customer team master the method of tracking equipment energy efficiency in real time through the cloud platform. In response to the high-frequency issues such as operational anomalies and overload warnings that the customers were concerned about, the team visually demonstrated the multiple safety protection mechanisms built into the inverter through simulated test environments to ensure the stable operation of the equipment under complex conditions.
“From theory to practical operation, the Ktech Energy team has solved our worries with ‘nanny-level’ guidance!” ” The customer’s technical lead said that the training not only improved the fault response efficiency of the operation and maintenance team, but also laid the technical foundation for the equipment deployment of subsequent new projects through customized service plans.
As a benchmark enterprise of “service-oriented manufacturing” in the new energy field, Ktech Energy has always regarded the after-sales system as an extension of product value. Through a service model of “quick response + precise empowerment”, we provide customers with one-stop support from equipment installation to full life cycle maintenance. This trip to Hefei is a vivid demonstration of Ktech Energy’s commitment to deepening its market presence through service and earning trust with professionalism.
