No início de junho, a equipa de serviços técnicos da Ktech Energy chegou a uma determinada empresa de energia nova em Hefei para realizar uma formação pós-venda especial para os inversores da Ktech Energy, prestando serviços profissionais para reforçar a linha de defesa da operação e manutenção do equipamento para os clientes.
The training focused on three core modules: equipment debugging, fault diagnosis, and daily maintenance. Technical engineers, in combination with practical cases, provided detailed analysis of inverter grid-connected parameter configuration, multi-machine parallel collaborative operation logic, and demonstrated on-site the operation process of the intelligent monitoring system to help the customer team master the method of tracking equipment energy efficiency in real time through the cloud platform. In response to the high-frequency issues such as operational anomalies and overload warnings that the customers were concerned about, the team visually demonstrated the multiple safety protection mechanisms built into the inverter through simulated test environments to ensure the stable operation of the equipment under complex conditions.
“From theory to practical operation, the Ktech Energy team has solved our worries with ‘nanny-level’ guidance!” ” The customer’s technical lead said that the training not only improved the fault response efficiency of the operation and maintenance team, but also laid the technical foundation for the equipment deployment of subsequent new projects through customized service plans.
As a benchmark enterprise of “service-oriented manufacturing” in the new energy field, Ktech Energy has always regarded the after-sales system as an extension of product value. Through a service model of “quick response + precise empowerment”, we provide customers with one-stop support from equipment installation to full life cycle maintenance. This trip to Hefei is a vivid demonstration of Ktech Energy’s commitment to deepening its market presence through service and earning trust with professionalism.
